Privacy Policy

Privacy policy

This privacy policy sets out how Pugh Computers Ltd uses and protects any information that you give us.

Pugh Computers Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified it will only be used in accordance with our privacy policy.

The personal information you supply to Pugh Computers Ltd may be stored on our systems and may be used by Pugh in its business. In addition, Pugh may use your information for the purpose of billing and payment, licensing, audits, checking eligibility criteria and generally supporting Pugh’s business. The information may also be transferred, used and shared with third parties for managing sales opportunities, transacting sales, checking eligibility criteria, credit and/or identity checking, licensing audits and for outsourced services. Your information may be sent overseas to our suppliers for these purposes. The personal information collected will be processed in accordance with the UK’s Data Protection Act (1998).

Pugh and its suppliers may also process your data for the purposes of sales and marketing to you. By giving your data to Pugh, you agree that Pugh or its contractors or agents may call, fax, e-mail or text you with details of other products or services that may interest you. You can withdraw this consent at any time in respect of marketing to you by advising Pugh in writing or via email.

1. What information we collect

When you subscribe to our publications or make a purchase from our webstores: we will collect the following information:

• Title and full name
• Email address
• Job title (optional), establishment name and department
• Address and post code
• Contact telephone number, mobile number (optional) and fax number (optional)
• Email newsletter subscription (optional) and catalogue subscription (optional)
• Personal data is also collected from other sources such as telephone conversations, e-mails, fax, correspondence including contracts and purchase orders. Data may also be shared with us by vendors and lead bodies

2. What we do with information we collect

We use this information to understand your needs, in order to provide you with a better customer service and in particular for the following reasons:

• Internal record keeping and customer relationship management
• We may use your information for the purpose of billing and payment, licensing, audits, checking eligibility criteria and generally supporting our business. This information may also be transferred, used and shared with third parties for managing sales opportunities, transacting sales, checking eligibility criteria, credit and/or identity checking, licensing audits and for outsourced services. Your information may also be sent overseas to our suppliers for these purposes
• We may text or e-mail you to inform you that your order is on its way
• We may use the information to improve our products and services
• We may periodically send emails or e-newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• We may regularly send our catalogue about new products, special offers or other information which we think you may find interesting using the address which you have provided
• We may periodically send direct mailings about new products, special offers or other information which we think you may find interesting using the address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, mail or text. We may also use the information provided to customise the website according to your interests

Please note that you can withdraw consent from any of our marketing communications at any time by advising us in writing or via email.

3. How we secure your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Please visit our online Card Payment Security link for more information.

4. Cookies and how we use them

A cookie is a small text file that is stored on your computer or mobile device hard drive by a website’s server. Only that server is able to retrieve or read the contents of that cookie. Cookies can do lots of different jobs: letting you navigate between pages efficiently, storing your preferences, targeting specific advertising or marketing messages (e.g. based on your browsing habits), analysing web traffic – all of which are geared to improving your experience of a website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Please visit our Cookies Policy for further, detailed information.

5. A note on web browsers

Web browsers can give you the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the websites functionality and features.

6. Controlling your information

We will not distribute, sell or rent your personal information to third parties unless required to manage a sales enquiry or transaction, we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the UK’s Data Protection Act (1998). A fee will be payable for this action. If you would like a copy of the information held on you please write to our registered office:

Pugh Computers Ltd

Denver House

LLANON

Aberystwyth

SY23 5LP

If you believe that any information we are holding on you is incorrect or incomplete, please write to the above address or email us as soon as possible at geraint@pugh.co.uk. We will promptly correct any information found to be incorrect.